Your clients finally feel heard.
Your teams stay
on course.
MAYELA SAV follows every request, from the first message to the final answer, so no client is left without news.
Where your clients are.
Your clients already write to you on WhatsApp and Telegram. MAYELA SAV answers them where they are, without asking them to install a new app.
Every case. followed through to the end.
Sorting, deadlines and follow-ups run on their own. Your teams keep their energy for what matters: the answer to the client.
Automatic
A deadline
per service.
Automatic
routing.
Dashboard
for supervisors.
From message to resolved case.
No request gets lost along the way. From the first question to the solution, every case moves forward and stays under control.
- 01Arrival
A message comes in
On Telegram or WhatsApp.
- 02Case
A case is opened
It joins the queue of the right team.
- 03Monitoring
Is the deadline exceeded?
Each team has its own deadline.
- 04Automatic
The client is followed up
Only once, never between 8 pm and 7 am.
Automatic routing
Every request lands in the queue of the right team, with no manual sorting.
Case tracking
New
In progress
Resolved
Received
Handled
Closed
A deadline per service
Each team has its own deadline. A case is late when it runs past that deadline.
Team-based access
Each agent only sees the cases of their own team. The supervisor keeps the full overview.
Automatic follow-up
The client is followed up only once, never between 8 pm and 7 am. Without an answer, the case is escalated.
Received
Routed
Tracked
Resolved
Guided answers
The bot draws on your organisation's knowledge base to answer common questions.
From first call to deployment.
Your organisation is unique, and so should its setup be. An expert guides you step by step.
01
Talk with an expert.
We learn your services, your deadlines and your channels.
02
Set up your services.
Queues, deadlines, teams and documentation for your organisation.
03
Deploy.
Go live on your channels.
04
Follow and adjust.
Track deadlines and volumes from the dashboard.
The essentials, simply.
Everything you need to know before getting started, in a few clear answers.
Telegram and WhatsApp are ready today. Other channels (SMS, e-mail, website widget) are defined with you, based on your organisation.
Every organisation has its own services, deadlines and documentation. We discuss them on a call with an expert, who prepares the setup with you.
No. Each agent only sees the cases of the team they belong to. Only the supervisor sees everything.
The client is followed up once, outside night hours. Without an answer by twice the deadline, the case becomes urgent and the manager is alerted.
Let's talk about your
customer service.
A call with an expert to see concretely what MAYELA SAV would change in your service.